Rental Pump FAQ
How does the rental work?
We will make the delivery arrangements and send out your pump once your rental purchase has been completed.
Your rental duration will begin from the day you receive the parcel.
For parcels received after 5PM, your first rental day would begin the next day.
How long can I rent the pump for?
Pump rentals are on a weekly or monthly basis.
You may extend your rental duration by dropping us an email at least a day before your rental duration is up.
How do I return the rental pump?
We will drop you a Whatsapp text 1 working day before your rental period is up.
After your last rental day, please pack the pump into the packaging and seal it in a cardboard box.
A courier will then stop by to pick it up within the next 1-2 working days.
All return courier fees and arrangements will be covered by us.
Is the rental pump safe to use?
The S6+ pump is a closed-system pump.
All milk flow will only occur within the accessories, hence, no milk/liquid will flow through the pump. This makes it safe and hygienic for multiple users.
Our team will also be cleaning and checking on the pump’s condition upon every return.
Pumps with any presence of milk/liquid flow will not be rented out to mummies.
What is the $100 refundable deposit for?
The deposit is in place to ensure that all users would take good care of the pump and power adapters, and maintain them in a good and working condition during the rental period.
The deposit will be refunded via PayNow, once our team has received and checked that the pump and power adapters are in good working condition.
The deposit would be void in the event that milk backflow in the pump or mishandling of the pump and/or power adapter is detected. Mishandling includes damages caused by accident, misuse or abuse, alteration, improper maintenance and connected to an improper power supply.
Does the rental pump come with accessories?
No, as all pump accessories are hygiene products, we would encourage mummies to purchase their own set of breast shield kits to pair with the rental pump.
Click here to view the compatible accessories with the rental pump.
How do I maintain the pump?
Always ensure that your accessories are properly secured before starting your pumping session. Normal and proper use would prevent any milk from flowing into the tubes and pump.
When bringing the pump out in a bag, we would encourage you to place it into the sleeve provided (white sheet) to prevent risking visible scratches/damages to the pump's exterior.
Please avoid charging and pumping at the same time as this would result in a shorter battery life over time. Only charge when the battery is low/flat, and unplug the pump from the charger when the battery is full.