Trial Pump FAQ
How does the trial work?
- We will make the delivery arrangements and send out your pump once your trial purchase has been completed.
- Your trial duration will begin from the day you receive the parcel.
- For parcels received after 5PM, your first trial day would begin the next day.
How long can I use the trial pump?
- Trial pumps are on a weekly or monthly basis.
- You may extend your trial duration by dropping us an email at least a day before your trial duration is up.
How do I return the trial pump?
- We will drop you a WhatsApp text 1 working day before your trial period is up.
- After your last trial day, please pack the pump & power adaptor into the packaging and seal it in a cardboard box.
- A courier will stop by to pick it up within the next 1-2 working days.
- All return courier fees and arrangements will be covered by us.
Is the trial pump safe to use?
- Our Cimilre S6 Plus pump is a closed-system pump.
- All milk flow will only occur within the accessories, hence, no milk/liquid will flow through the pump. This will makes it safe and hygienic for multiple users.
- Our team will also clean and check on the pump’s condition upon every return.
- Pump with any presence of milk/liquid flow shall not be rented out to mummies.
What is the $100 refundable deposit for?
- The deposit is in place to ensure that all users would take good care of the pump and power adapter, and maintain them in a good and working condition during the trial period.
- The deposit will be refunded via PayNow once our team has received and checked that the pump and power adapter are in good working condition.
- *The deposit would be void in the event that milk backflow in the pump or mishandling of the pump and/or power adapter is detected. Mishandling includes damages caused by accident, misuse or abuse, alteration, improper maintenance and connected to an improper power supply.
Does the trial pump come with accessories?
- No, as all pump accessories are hygiene products, we would encourage mummies to purchase their own set of breast shield kits to pair with the trial pump.
- Click here to view the compatible accessories with the trial pump.
How do I maintain the pump?
- Always ensure that your accessories are properly secured before starting your pumping session. Normal and proper use would prevent any milk from flowing into the tubes and pump.
- When taking the pump out from a bag, we would encourage you to place it into the sleeve provided (white sheet) to prevent risking visible scratches/damages to the pump's exterior.
- Please avoid charging and pumping at the same time as this would result in a shorter battery life over time. Only charge when the battery is low/flat, and unplug the pump from the charger when the battery is full.