Warranty Registration

Terms and Conditions for iBaby

  • 1 Year Local Warranty or 2 Year Extended Local Warranty from Date of Purchase
  • Proof of Purchase and Serial Number on the Baby Monitor is required to validate the warranty
  • Online Registration Email or Proof of Purchase is required for product servicing
  • Warranty does not cover damage caused by accidents or unauthorized modifications
  • Warranty is valid in Singapore and Malaysia
  • Trekvue Ptd Ltd reserve the right not to cover warranty purchased from retailers not listed in www.ibabylabs.com.sg website
  • For Malaysia customers, please get in touch with us first at warranty@trekvue.com to ascertain if your product is defective.
    If product is due to manufacturing defect and is within the warranty period, we will pay the shipping costs for returns.
    For returns, please go to any POS Laju office near you and send the product back to us at our office address in Singapore.
    Proof of receipts are required for shipping refunds. Keep the receipt from POS Laju for shipping refunds back to us.

 

Terms and Conditions for VAVA

  • 2 Year Local Warranty from Date of Purchase
  • Proof of Purchase and Serial Number on the Baby Monitor and Parent Unit are required to validate the warranty
  • Online Registration Email or Proof of Purchase is required for product servicing
  • Warranty does not cover damage caused by accidents or unauthorized modifications
  • Warranty is valid in Singapore
  • Trekvue Ptd Ltd reserve the right not to cover warranty purchased from retailers not listed in our website

 

Terms and Conditions for Cimilre

  • 1 Year Local Warranty from Date of Purchase
  • Warranty only covers main pump and power adapter (accessories not covered)
  • Proof of Purchase and Serial Number on the base of the Breast pump is required to validate the warranty
  • Online Registration Email or Proof of Purchase is required for product servicing
  • Warranty is void in the event that milk back flow into the pump
  • Warranty does not cover any product that has been subjected to misuse, abuse, maintenance and alteration by an unauthorized person or connection to an improper power supply
  • Warranty is valid in Singapore
  • Trekvue Ptd Ltd reserve the right not to cover warranty, repair or service any breast pump purchased from retailers not listed in our website
  • For pump rental, a refundable deposit of $50 is required. Pump rental is subjected to availability.